For Families
When someone you love needs care, you shouldn't have to wonder what's happening.
Caring from a distance is hard. Uncertainty makes it harder.
Whether you're arranging care for a parent, grandparent, partner or another relative, the worry rarely stops when the carer's visit begins. Kings Care's family communication system exists to reduce that uncertainty — keeping authorised representatives appropriately informed while always respecting the client's consent and confidentiality.
Access is only provided where the client has authorised it or there is another lawful basis for sharing information. Your relative remains in control of their own care and their own information.
What authorised families can know
Visit confirmation
Know that the visit took place, when the carer arrived and when they left.
Care summaries
See what support was provided during agreed visits — personal care, meals, drinks and more.
Medication information
Understand whether medication support was provided, including refusals and omissions.
Incident notifications
Where authorised, be informed about falls, near misses and other incidents.
Changes in wellbeing
Be aware when carers notice something different — reduced mobility, appetite or mood.
Management escalation
See that important concerns were escalated and followed up by Kings Care management.
Information permissions
The client decides what is shared and with whom. Permissions can be adjusted at any time.
Client confidentiality
Information is only shared where the client has authorised it or there is another lawful basis for sharing.
Let's talk about your relative's care.
Tell us about your loved one's circumstances and we'll explain what support may be suitable — and how we can keep you appropriately informed.